Customer Service Representative

Job Overview

Pay:
$35-40 Per Hour
Job Type:
Full Time/Part Time
Urgent:
Yes
Contract:
Permanent
Location:
Remote
Shift and schedule:
8 hour shift
Flextime
Monday to Friday

Benefits:
• Health & Welfare Benefits (medical, dental, vision, life, and disability coverages)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement Opportunities

Job Description

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, first-rate health insurance options (including dental and vision), 401(k), supplemental insurance, mobile phone plans, and more! We have a comfortable, casual office with a friendly atmosphere. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Summary

Join our team as a remote Customer Service Representative and be a crucial part of delivering exceptional customer experiences. As a key point of contact, you will engage with customers through various channels to provide assistance, resolve inquiries, and ensure overall satisfaction. This role offers the flexibility of working from home while contributing to our commitment to outstanding customer service. If you have excellent communication skills, a customer-centric mindset, and the ability to thrive in a remote work environment, we invite you to embark on this exciting journey with us.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information, troubleshoot issues, and resolve customer concerns effectively.
  • Document customer interactions and maintain detailed records of inquiries and resolutions.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Strive to meet or exceed established service levels and performance metrics.
  • Stay informed about services to offer accurate information and enhance the customer experience.

Qualifications:

  • Proven experience in customer service or a related role.
  • Strong communication skills, both written and verbal.
  • Ability to work independently in a remote setting and collaborate effectively with team members.
  • Problem-solving skills and a customer-focused mindset.
  • Familiarity with customer service software and tools.
  • High-speed internet connection and a dedicated, quiet workspace.

We provide training and familiarize you with the solutions we provide. At Jobbermint, we strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. Our core business hours are 9 AM to 5 PM Eastern Time. The full-time will consist of 40 hours a week Monday-Friday, and part-time will consist of 15 hours a week including a 90-day introductory period.

Remote Work

You will be able to work from home, full-time or part-time. It will require a quiet, distraction free environment with access to high speed internet.
We will provide you with the computer, technology and equipment needed to successfully perform your job.

APPLY NOW